TERMS OF AGREEMENT
Online Store– a website with an Internet address.
Product– products offered for sale in the online store.
Client– an individual or legal entity that has placed an Order.
Order– a duly executed request from the Client to purchase the Product.
Transport Company– a third party providing services for the delivery of Products to Clients.
Please read this agreement carefully before using the services of the Online Store fermateh.com.ua
This text is an Agreement between the Online Store fermateh.com.ua on the territory of Ukraine hereinafter referred to as the "Online Store", and the user of the services of the Online Store, hereinafter referred to as the "Buyer" and determines the terms of purchase of goods through the website of the Online Store fermateh.com.ua, hereinafter referred to as the "Online Store" or "Site".
1. Basic Provisions
1.1. This Agreement is concluded between the Buyer and the Online Store at the time of placing the order.
1.2. The information posted on the Website of the Online Store contains the terms of the offer to purchase the product and constitutes a public offer, the status of which is enshrined in Article 633 of the Civil Code of Ukraine (CCU). Acceptance is the fact of placing an order for the offered product.
1.3. When placing an order, the Buyer agrees to the terms and conditions stipulated by this Agreement by checking the box "I agree with the terms of the Agreement" when placing the order.
1.4. Any individual or legal entity capable of accepting and paying for the product in Ukraine can make a purchase in the Online Store fermateh.com.ua.
1.5. The product is paid for only in hryvnia: upon delivery or pickup of the product or by bank transfer to the bank account of the Online Store.
2. Information about the products
2.1. The product is presented in the catalog through photo samples, which are the property of the Online store.
2.2. Each photo sample is accompanied by text information: article number, price and description of the product.
2.3. At the request of the Buyer, the Online store manager is obliged to provide (by phone or by e-mail) other information necessary and sufficient, from the Buyer's point of view, for him to make a decision to purchase the product.
2.4. The price of the product indicated on the Website can be changed by the Online store fermateh.com.ua unilaterally.
2.5. In the event of a change in the price of the product ordered by the Buyer, the Online store manager will inform the Buyer about this at the first opportunity (by phone or by e-mail) in order to receive confirmation or cancel the order. If it is impossible to contact the Buyer, this order is considered canceled.
2.6. The products sold by the Online Store are labeled with information about the main properties of the product, how to use it, and the location of the seller.
3. The procedure for purchasing in the Online Store fermateh.com.ua
3.1. Orders are accepted through the online store fermateh.com.ua and official pages on social networks.
3.2. The buyer of the online store fermateh.com.ua has the right to place an order for any product presented on the Website of the Online Store and available. Each product can be ordered in any quantity. The order can be placed by the Buyer in the following ways: by phone, by e-mail, or independently on the Website.
3.3. If the goods are out of stock, the Company Manager is obliged to notify the Buyer (by phone or by e-mail).
3.4. If the goods are out of stock, the Buyer has the right to replace them with goods of a similar model, refuse this goods, cancel the order.
3.5. The Buyer has the right to refuse the order at any time before it is sent to the Buyer by notifying the Online Store by phone or by e-mail.
4. Delivery and transfer of goods to the Buyer
4.1. Delivery of goods purchased in the Online Store https://fermateh.com.ua is carried out by courier services throughout Ukraine.
4.2 The ordered goods are sent across Ukraine within 2-3 working days from the date of confirmation of the order by the Buyer. Saturday, Sunday and officially recognized holidays are not included in the number of working days.
4.3. Along with the order, the Buyer is provided with the following documents: invoice, consignment note and warranty card.
4.4. The Buyer is obliged to accept the ordered goods in the presence of the online store courier for quantity, quality, assortment and completeness of the goods.
4.5. The fact of acceptance of the goods by the Buyer is the payment for the goods by the Buyer.
4.6. If the Buyer refuses the order at the time of delivery, the Buyer pays the Online store's costs for delivering the order.
4.7. The Buyer is not obliged to compensate the Online store for the costs associated with delivering the order if, during the acceptance of the goods, it is discovered that the delivered goods are of inadequate quality, quantity, assortment or completeness.
5. Payment for the order
5.1. The order placed in the Online store is paid for by the Buyer by transferring cash to the courier service.
5.2. Payment for the order by bank transfer must be made by the Buyer by 100% advance transfer of funds to the bank account of the Online store within three business days from the date of order confirmation.
5.3. If the funds are not received, the Online store reserves the right to cancel the order.
6. Procedure for returning goods of proper quality
6.1. The Buyer has the right to refuse the delivered goods upon receipt by courier delivery.
6.2. The return of goods to the Online store is possible if their presentation, consumer properties, original factory packaging, labels, and invoice are preserved.
6.3. The return of goods to the Online store is made at the Buyer's expense to the seller's office on weekdays from 9-00 to 18-00 or by courier service.
6.4. When the Buyer returns a quality product, the Online Store shall refund the amount paid for the product upon return of the product, less compensation for the store's expenses related to delivery of the product to the Buyer.
7. The procedure for returning a product purchased through the Online Store, upon detection of a hidden defect, warranty service
7.1. A warranty period of 14 calendar days is established for products purchased in our Online Store. During the specified period of time, if a hidden defect is detected in the product, the Buyer has the right to: free of charge elimination of defects, or a proportionate reduction in the purchase price, or replacement with a product of a similar model, or any other with a corresponding recalculation of the purchase price, or return of the product and receipt of money for it, in the manner prescribed by the Law of Ukraine "On Protection of Consumer Rights".
7.2. Return of goods to the Online Store is made at the Buyer's expense to the seller's office on weekdays from 9-00 to 18-00 or by courier service.
7.3. Claims regarding the goods are considered within 3 to 5 days.
8. Other
8.1. The Online Store https://fermateh.com.ua reserves the right to expand and reduce the product offer on the Site, regulate access to the purchase of any goods, and suspend or terminate the sale of any goods at its own discretion.
8.2. This Agreement shall be considered as published on the Site and shall be applied and interpreted in accordance with the legislation of Ukraine.