Warranty and returns
We strive to ensure that each of your visits to our store is not only comfortable, but also as effective as possible. That is why we offer you only high-quality products from well-known manufacturers. All actions for the return and warranty repair of goods are regulated by the Law of Ukraine "On Protection of Consumer Rights".
Warranty for goods
All warranty goods are covered by a 12-month warranty, the warranty period is indicated in the warranty card. For some types of goods, the warranty document is a sales receipt. Please keep the receipt and warranty card for the entire warranty period. The warranty period begins from the moment of purchase of the product. Warranty service is the free elimination of product defects that arose due to the manufacturer's fault.
The warranty does not apply to quickly wearing parts (carbon brushes, filters, consumables), electrical cables with mechanical and thermal damage, a product that was opened or repaired outside an authorized service center, or damaged goods.
For warranty and service issues, you can contact the service center by phone and address indicated on the warranty card, or in our store fermateh.com.ua
Return of goods
If for any reason you are dissatisfied with the goods you purchased, it can be returned or exchanged. This procedure will be smooth if you follow a few simple rules. We value each of our clients and are always ready to consider various problematic situations.
If you ordered any product by mistake, you can return it within 14 days from the date of purchase, subject to the following conditions:
1. The product has not been used, is returned in its original packaging and complete, with seals intact and in the same condition as it was purchased.
2. You must present the original receipt.
3. The return of the product is at the expense of the buyer.
Warranty obligations may be interrupted in the following cases:
1. The presence of obvious or hidden mechanical damage to the equipment caused by violation of the rules of transportation, storage or operation.
2. Non-compliance with the Rules and conditions of operation imposed on the equipment of this type revealed during the repair process, as well as damage that occurred due to improper storage (corrosion of metal parts).
3. Damage to control labels and seals (if any).
4. The presence of foreign objects inside the equipment housing, regardless of their nature, unless the possibility of such is specified in the technical documentation and Operating Instructions.
5. Equipment failure caused by force majeure factors and/or actions of third parties.
6. If malfunctions occur due to overloading of the product or improper operation, use of the product for other purposes, as well as due to instability of the power grid parameters.
7. If there are any corrections in the Warranty Card.